Refund Policy

At Rustic Leef, your satisfaction matters to us. If something isn’t right with your order, contact us within 15 days of delivery and we’ll work with you to put it right — quickly and fairly.

What You’re Eligible For

You’re welcome to request a refund within 15 days of receiving your item, provided it is:

•     Unworn, unused, and in its original condition

•     Free from stains, odors, damage, or signs of wear

•     Returned with its original packaging, where applicable

Requests made more than 15 days after delivery may not be accepted.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please reach out within 15 days and include:

•     Your order number

•     A short description of the issue

•     Clear photos of the item and packaging

Once we’ve reviewed it, we’ll offer a replacement, store credit, or refund — whichever suits the situation best.

What’s Not Covered

Refunds may not be available for:

•     Items that have been worn, washed, or altered

•     Items damaged through misuse or improper care

•     Custom-made, personalised, or made-to-order products, unless they arrive damaged, faulty, or incorrect

•     Orders where the wrong size, colour, or design was selected at checkout

Please review the size chart and product details carefully before ordering.

Return Shipping & Processing

Return shipping costs are the customer’s responsibility unless the item was damaged, faulty, or incorrect. Original shipping charges are non-refundable unless the issue was due to an error on our part.

Approved refunds are issued to your original payment method. Processing times may vary depending on your bank or payment provider.

How to Request a Refund

Email us at support@rusticleef.com with your order number and a description of the issue, and we’ll be happy to help.

Please note: We reserve the right to decline a refund if a returned item does not meet the conditions set out above.